Allegion Billingual Customer Service Representative in Mississauga, Canada

Billingual Customer Service Representative

Bilingual Customer Service Representative

Customer service is a key part of our business. Reporting to the Contact Management Supervisor, the Bilingual Customer Service Representative will leverage their knowledge while working closely with internal departments to deliver a superior customer experience. If you enjoy working in a fast-paced and dynamic team environment, this is the role for you.



What You Will Do:

  • Assist homeowners with installation and warranty related questions

  • Communicate directly with commercial customers to address inquiries relating to order status, pricing, availability, warranty replacements and product returns

  • Document all customer interactions into the CRM database

  • Work closely with internal departments ensuring customer requests and concerns are addressed in a timely manner

What You Will Need:

  • Bilingual in both French and English

  • 2 years related customer service experience preferred

  • Proven time management skills to effectively handle overlapping tasks

  • Excellent written and verbal communications skills to clearly articulate solutions

  • Effective listening and problem-solving techniques

  • Working knowledge of Microsoft Office, ERP and CRM programs is an asset

  • Post-Secondary Education or equivalent years of experience

Why Work For Us?

  • Rewarding and Challenging career

  • A Culture of Wellness and Balance

  • Training and Development

  • Comprehensive Benefits

  • Global Opportunities

  • Employee Discounts

  • Tuition Reimbursement

  • Community Involvement

Apply Today

Join our team of experts today and help us make tomorrow a safer place!

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at for special accommodation.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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