Allegion Order Management Representative in McKenzie, Tennessee
Order Management Representative
Position Summary: This position will interact with external customers, via email, phone, and fax and in person to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals and policies. Essential Responsibilities:
Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, via Fax and email.
Communicate directly with customers both internal and external via phone, fax ,email to identify and resolve a variety of issues and inquiries (change orders, price validation, order clarification, pricing programs and policies)
Ensure customer orders are in compliance with Allegion policies and procedures
Act as consultant to advise basic product application and alternatives
Gather information for measurement, analysis and reporting for department metrics
Perform all other duties as assigned. Qualifications Required: Knowledge, Skills and Abilities
Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees
Understand basic customer needs and expectations to provide prompt effective resolution to requests
Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
Excellent written and verbal communications skills with the ability to apply problem solving techniques
Working knowledge of Microsoft Office and manufacturing operating systems (AS400) or CRM business systems
Ability to work in a team environment
Attention to detail is a must
Ability to learn a vast variety of products
Ability to read and interpret basic drawings
Excellent computer and math skills required Education
Post-Secondary degree or equivalent years in industry experience Experience
Minimum 2 years related customer service /data entry experience
AS400 experience is an asset (or) equivalent CRM systems
Experience with document imaging software is desired
Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:SpecialAssistance_TalentAcquisition@Allegion.com for special accommodation.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
© Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
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