Job Information
Allegion International IT Customer Experience Analyst in Carmel, Indiana
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
The role will partner with business and IT peers in Allegion International to build customer solutions and operational capabilities that make digital Business a practical reality across Allegion International (EMEA & Asia Pacific). The role will ensure that we have the desire and ability to use technology to drive business outcomes and walk hand in hand with the business partners to deliver the expected results. The right person will act as the advisor and evangelist, working closely with the business unit's needs regarding IT solutions and products that play a role in the business digital disruption and customer experience. The ability to build strong relationships and partnerships based on cooperation, collaboration, and trust is an essential and critical skill required for this role. The communication expertise will play a crucial role in the internal needed alignment and new ways of working (more agile and transparent) in support of the business's strategic goals. The right person will also need to sustain and translate Organizational priorities that depend on technology, supporting business growth and the global/corporate strategy. In addition, it will define the capabilities needed in partnership with our business partners and reach out and engage with key market players through collaborative tools, leveraging the innovative ideas and knowledge from our business functions.
What You Will Do:
Enhance and support a digital business transformation strategy that can map a course through external forces to produce a satisfying customer experience (Internal and External)
Lead the new IT and Digital initiatives, discuss the requirements, schedule, budgets, resources, and Allegion standard practices, and ensure alignment with the business partners through discovery phases, ideations, implementation, then UAT until the final deployment.
Leverage on Global Assets (and local suppliers) to deliver a better solution with a broader perspective than our competitors. Connect with peers to address business needs and work collaboratively to deploy solutions across the BU
Lead business case development & obtaining project funding while managing the roadmaps
Simplify complex definitions and concepts to involve Business partners in the decision-making process as needed while working collaboratively to ensure alignment, reducing the risk of failure
Partner and engage with various cross-functional and ensure consistency and transparency at all levels, including language and cultural aspects, are mitigated in advance to avoid product creation delays and misconceptions
Lead efforts to resolve fundamental project conflicts and establish appropriate resolution paths by acting as a valued partner and liaison with internal teams such as management team, marketing, sales, operations, and Cross-teams at the Corporation level. Resolve escalated items.
Delivery of New digital initiatives in cooperation with key implementation teams (Overtur, B2B, B2C, CRM, Portal and other needed integrations) in an iterative, agile, and fast-paced environment
Partnering with the business to understand:
Strategy
Business needs
Issues
Document problem statements related to business needs
Work with sourcing on IT-related needs
Active partnership with key end users to look for ways to optimize system usage and best practices further
Coordination of CXMs for International in the Unlisted Software Process
Build digital roadmaps from scratch as needed
Deep dive on hot-topic issues and priorities
Responsibility for International application vulnerabilities
Documentation and collection of requirements for initiatives as required by the business partners, including process flows and analysis of individual improvement possibilities
What You Need to Succeed:
Bachelor's degree in Computer Science, Information Technology, or Business, preferred
Experience required with CRM, ERP, and project management systems, including data integrations and synchronization
Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions
Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders
Ability to adapt to changing priorities and work in a fast-paced, dynamic environment
Attention to detail and strong organizational skills to manage multiple projects simultaneously.
Knowledge of customer journey mapping and lead management processes preferred
Project management skills to effectively plan and execute platform-related initiatives preferred.
Has a passion for excellence
Be Self-motivated with good time management skills and stay current with new technology and processes in information technology
Is comfortable with and can successfully lead a geographically distributed project team
Strong oral and written communication skills
Work closely with both business and IT functions to ensure efficient and timely program deliverables
Ability to identify issues, generate solutions and choose appropriate alternatives using fundamental root cause analysis
Strong learning agility and comfort with high degree of ambiguity
Strong demonstrated leadership
Strong communication & influence, ability to collaborate with internal & external customers
Percentage of Travel: Up to 20%
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)
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We are Allegion.
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
We are Allegion.