Allegion Field Service Technician in Carmel, Indiana

Field Service Technician

The Role

Field Service Technician will provide local IT support services for assigned Allegion facilities. Day to day operations including tickets, walk up support, hardware lifecycle management, and assisting with project work. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include.

  • Provide advanced technical support and resolutions, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics.

  • Provide immediate technical support and resolutions for highly complex environments (i.e. shop floor), after business hours, as necessary.

  • Assist in assigned projects to drive operational and/or IT improvements.

  • Follow and promote defined incident management procedures including the use of standard ticket management tools.

  • Assist with support of network, server and business infrastructure.

  • Perform root cause analysis to eliminate reoccurring incidents.

  • Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics.

  • Purchase software, hardware, and services using standard procedures.

  • Install technology hardware and software that fulfill user requests according to standards or requirements.

  • Manage hardware assets and software licenses (i.e. Microsoft) using standard policies and procedures.

  • Perform other assigned operational duties.

Minimum Qualifications

  • A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10), Apple OSX, Microsoft Office Suites (2007-2016) and Microsoft Software (SharePoint, Lync, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.

  • Experience with PC Hardware troubleshooting (HP, Dell, Lenovo).

  • Experience with handheld wireless scanners.

  • Experience supporting printer desktop/multifunction (Konica Minolta, HP, Zebra).

  • Broad technical IT knowledge and awareness of industry trends.

  • Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.

  • Advanced troubleshooting skills.

  • Relationship management and conflict resolution management.

  • Broad knowledge of telephony.

  • Exposure to broad spectrum of IT applications and IT architecture.

  • Success working in cross functional teams and the ability to work as part of a virtual team.

  • Ability to multitask and prioritize effectively.

  • Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.

Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at for special accommodation.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

© Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland


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